Privacy Policy
This policy explains what personal information Terea Souq (“we”) collects when you use tereasouq.ae, and how we use it.
Information we collect
- Order details: your name, phone number, email address and delivery address, and the products you order.
- Account details: if you create an account, your login details and order history.
- Messages: anything you send us through the contact form, email or WhatsApp.
- Technical data: basic information such as your IP address, browser type and the pages you visit, collected through cookies.
We do not collect or store any card or bank details, because all orders are paid with Cash on Delivery.
How we use your information
- To process, confirm and deliver your orders.
- To contact you about your order by phone, WhatsApp or email.
- To check that customers are 18 or over.
- To answer your questions and improve our website.
- To meet our legal obligations.
Who we share it with
We share only what is needed with our delivery partners so they can deliver your order. We do not sell your personal information to anyone.
Cookies
We use cookies to keep your cart and login working and to understand how the website is used. You can block cookies in your browser, but some parts of the site, such as the cart, may then stop working.
How long we keep it
We keep order records for as long as we need them for accounting and legal reasons. You can ask us to delete your account and personal data at any time, unless we are required by law to keep it.
Your rights
You can ask to see, correct or delete the personal information we hold about you. Email [email protected].
Contact
Terea Souq, England Cluster, International City, Dubai, UAE. Phone and WhatsApp: +971 54 508 7640.