FAQ

Answers to the questions we hear most about TEREA, IQOS ILUMA i, delivery and payment. Can’t find your answer? Message us on WhatsApp.

About TEREA

What is TEREA?

TEREA are tobacco sticks made for IQOS ILUMA devices. The device heats the tobacco from the inside with the SmartCore Induction System instead of burning it. A pack has 20 sticks and a carton has 10 packs (200 sticks).

Which IQOS devices work with TEREA?

All IQOS ILUMA devices: ILUMA, ILUMA ONE, ILUMA PRIME, ILUMA i One, ILUMA i Standard and ILUMA i Prime. TEREA does not work with older IQOS devices such as IQOS 3 DUO, IQOS ORIGINALS or lil SOLID, and you should not use it in them.

Can I use HEETS in an IQOS ILUMA device?

No. IQOS ILUMA devices only work with TEREA sticks.

What is the difference between TEREA from Japan, Indonesia, Italy and other countries?

Each country version is made for that market, with its own packaging language, health warning and flavor range. Some flavors exist in only one market, for example the Japanese Regular line or the Indonesian TEREA Dimensions. Flavors with the same name can also taste a little different between markets; our flavor pages explain the differences.

Which TEREA flavor should I choose?

For a classic tobacco taste, try a Regular / Tobacco flavor such as Amber, Yellow or Silver. For a cool, fresh taste, try a menthol flavor such as Turquoise or Purple Wave. For two tastes in one stick, try a Pearl capsule flavor such as Sun Pearl or Oasis Pearl.

What is a Pearl capsule?

TEREA Pearl sticks have a small capsule in the filter. Squeeze the filter until it clicks and the capsule releases an extra burst of flavor, usually fresh and fruity.

Should I buy a pack or a carton?

A pack (20 sticks) is good for trying a new flavor. A carton (10 packs) costs less per pack and is the better choice for a flavor you already like.

Orders, delivery and payment

How do I pay?

We accept Cash on Delivery only. You pay the courier when your order arrives.

Where do you deliver?

We deliver across the UAE: Dubai, Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah, Fujairah and Umm Al Quwain.

How much is delivery?

Delivery is 30 AED. Orders over 300 AED get free delivery.

How long does delivery take?

Most orders in Dubai, Sharjah and Ajman are delivered the same day or the next day. Other emirates usually take 1 to 2 working days. We will contact you by phone or WhatsApp to confirm your order and delivery time.

Can I change or cancel my order?

Yes, as long as it has not been sent out yet. Contact us on WhatsApp as soon as possible.

Can I return TEREA?

For hygiene and legal reasons we cannot accept returns of opened TEREA packs. If your order arrives damaged, wrong or incomplete, contact us within 24 hours and we will fix it. See our Refund and Returns Policy.

Age and safety

Who can buy from Terea Souq?

Only adults aged 18 and over. Our courier may ask for ID on delivery and will not hand over the order to anyone under 18. See our Age Policy.

Are TEREA and IQOS risk free?

No. TEREA contains nicotine, which is addictive, and these products are not risk free. They are intended only for adults who would otherwise continue to smoke or use other nicotine products.