{"id":16,"date":"2026-10-17T13:28:42","date_gmt":"2026-10-17T13:28:42","guid":{"rendered":"https:\/\/tereasouq.ae\/?page_id=16"},"modified":"2026-10-31T11:32:01","modified_gmt":"2026-10-31T11:32:01","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/tereasouq.ae\/ar\/refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644"},"content":{"rendered":"<div class=\"ts-pg\"><header class=\"ts-hero\"><span class=\"ts-eyebrow\">\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a<\/span><h1>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/h1><p class=\"ts-lead\">\u0644\u0627 \u0646\u0642\u0628\u0644 \u0625\u0631\u062c\u0627\u0639 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u0628\u063a 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\u0625\u0631\u062c\u0627\u0639<\/h3><p>\u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0631\u062c\u0627\u0639 \u062a\u064a\u0631\u064a\u0627 \u0648\u0627\u0644\u0633\u062c\u0627\u0626\u0631 \u0648\u0627\u0644\u0633\u062d\u0628\u0627\u062a\u060c \u0645\u0641\u062a\u0648\u062d\u0629 \u0643\u0627\u0646\u062a \u0623\u0648 \u0645\u063a\u0644\u0642\u0629.<\/p><\/div><div class=\"ts-card\"><span class=\"ts-ico\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"\/><path d=\"M12 7v5l3.5 2\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\"\/><\/svg><\/span><h3>\u062a\u0627\u0644\u0641 \u0623\u0648 \u062e\u0627\u0637\u0626 \u0623\u0648 \u0646\u0627\u0642\u0635<\/h3><p>\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u062e\u0644\u0627\u0644 24 \u0633\u0627\u0639\u0629 \u0645\u0639 \u0635\u0648\u0631\u0629 \u0648\u0633\u0646\u0633\u062a\u0628\u062f\u0644\u0647.<\/p><\/div><div class=\"ts-card\"><span class=\"ts-ico\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3.5 7.5L12 3l8.5 4.5v9L12 21l-8.5-4.5z\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linejoin=\"round\"\/><path d=\"M3.5 7.5L12 12l8.5-4.5M12 12v9\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linejoin=\"round\"\/><\/svg><\/span><h3>\u062c\u0647\u0627\u0632 \u0645\u0639\u064a\u0628<\/h3><p>\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u062e\u0644\u0627\u0644 7 \u0623\u064a\u0627\u0645. \u0633\u0646\u0641\u062d\u0635\u0647 \u0648\u0646\u0633\u062a\u0628\u062f\u0644\u0647 \u0625\u0630\u0627 \u062a\u0623\u0643\u062f \u0627\u0644\u0639\u064a\u0628.<\/p><\/div><div class=\"ts-card\"><span class=\"ts-ico\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><rect x=\"2.5\" y=\"6\" width=\"19\" height=\"12\" rx=\"2\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"\/><circle cx=\"12\" cy=\"12\" r=\"2.6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"\/><path d=\"M6 9.5v5M18 9.5v5\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\"\/><\/svg><\/span><h3>\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f<\/h3><p>\u0625\u0630\u0627 \u0644\u0645 \u0646\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0645\u0646\u062a\u062c\u060c \u0646\u0639\u064a\u062f \u0642\u064a\u0645\u062a\u0647 \u062e\u0644\u0627\u0644 7 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644.<\/p><\/div><\/div><section class=\"ts-sec\"><div class=\"ts-doc\"><nav class=\"ts-toc\" aria-label=\"\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0635\u0641\u062d\u0629\"><b>\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0635\u0641\u062d\u0629<\/b><ol><li><a href=\"#damaged-wrong-or-missing-items\">\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u0641\u0629 \u0623\u0648 \u0627\u0644\u062e\u0627\u0637\u0626\u0629 \u0623\u0648 \u0627\u0644\u0646\u0627\u0642\u0635\u0629<\/a><\/li><li><a href=\"#faulty-iqos-iluma-i-devices\">\u0623\u062c\u0647\u0632\u0629 IQOS ILUMA i \u0627\u0644\u0645\u0639\u064a\u0628\u0629<\/a><\/li><li><a href=\"#how-refunds-work\">\u0643\u064a\u0641 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f<\/a><\/li><li><a href=\"#how-to-contact-us\">\u0643\u064a\u0641 \u062a\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/a><\/li><\/ol><\/nav><div class=\"ts-doc__body\"><p>\u062a\u064a\u0631\u064a\u0627 \u0648\u0627\u0644\u0633\u062c\u0627\u0626\u0631 \u0648\u0627\u0644\u0633\u062d\u0628\u0627\u062a \u0645\u0646\u062a\u062c\u0627\u062a \u062a\u0628\u063a \u0648\u0646\u064a\u0643\u0648\u062a\u064a\u0646\u060c \u0644\u0630\u0644\u0643 <strong>\u0644\u0627 \u0646\u0642\u0628\u0644 \u0625\u0631\u062c\u0627\u0639 \u0623\u064a \u0645\u0646\u062a\u062c<\/strong>\u060c \u0645\u0641\u062a\u0648\u062d\u0627\u064b \u0643\u0627\u0646 \u0623\u0648 \u0645\u063a\u0644\u0642\u0627\u064b. \u0648\u0644\u0627 \u064a\u0645\u0643\u0646\u0646\u0627 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0642\u064a\u0645\u0629 \u0637\u0644\u0628 \u0644\u0623\u0646\u0643 \u063a\u064a\u0651\u0631\u062a \u0631\u0623\u064a\u0643 \u0623\u0648 \u0637\u0644\u0628\u062a \u0646\u0643\u0647\u0629 \u062e\u0627\u0637\u0626\u0629. \u0625\u0630\u0627 \u0644\u0645 \u062a\u0643\u0646 \u0645\u062a\u0623\u0643\u062f\u0627\u064b \u0645\u0645\u0627 \u062a\u0637\u0644\u0628\u0647\u060c \u0631\u0627\u0633\u0644\u0646\u0627 \u0639\u0644\u0649 \u0648\u0627\u062a\u0633\u0627\u0628 \u0642\u0628\u0644 \u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0648\u0633\u0646\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631.<\/p><h2 id=\"damaged-wrong-or-missing-items\">\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u0641\u0629 \u0623\u0648 \u0627\u0644\u062e\u0627\u0637\u0626\u0629 \u0623\u0648 \u0627\u0644\u0646\u0627\u0642\u0635\u0629<\/h2><p>\u0625\u0630\u0627 \u0648\u0635\u0644 \u0637\u0644\u0628\u0643 \u062a\u0627\u0644\u0641\u0627\u064b\u060c \u0623\u0648 \u0627\u0633\u062a\u0644\u0645\u062a \u0645\u0646\u062a\u062c\u0627\u064b \u062e\u0627\u0637\u0626\u0627\u064b \u0623\u0648 \u0644\u0645 \u062a\u0633\u062a\u0644\u0645 \u0643\u0644 \u0645\u0627 \u0637\u0644\u0628\u062a\u0647\u060c \u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u062e\u0644\u0627\u0644 <strong>24 \u0633\u0627\u0639\u0629<\/strong> \u0645\u0646 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0645\u0639 \u0635\u0648\u0631\u0629. \u0633\u0646\u0633\u062a\u0628\u062f\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u062f\u0648\u0646 \u0623\u064a \u062a\u0643\u0644\u0641\u0629 \u0625\u0636\u0627\u0641\u064a\u0629. \u0648\u0625\u0630\u0627 \u0644\u0645 \u0646\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647\u060c \u0633\u0646\u0639\u064a\u062f \u0644\u0643 \u0642\u064a\u0645\u062a\u0647.<\/p><h2 id=\"faulty-iqos-iluma-i-devices\">\u0623\u062c\u0647\u0632\u0629 IQOS ILUMA i \u0627\u0644\u0645\u0639\u064a\u0628\u0629<\/h2><p>\u0625\u0630\u0627 \u0644\u0645 \u064a\u0639\u0645\u0644 \u0627\u0644\u062c\u0647\u0627\u0632 \u0639\u0646\u062f \u0648\u0635\u0648\u0644\u0647\u060c \u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u062e\u0644\u0627\u0644 <strong>7 \u0623\u064a\u0627\u0645<\/strong> \u0645\u0646 \u0627\u0644\u062a\u0648\u0635\u064a\u0644. \u0633\u0646\u0641\u062d\u0635\u0647 \u0648\u0646\u0633\u062a\u0628\u062f\u0644\u0647 \u0625\u0630\u0627 \u062a\u0623\u0643\u062f \u0627\u0644\u0639\u064a\u0628.<\/p><h2 id=\"how-refunds-work\">\u0643\u064a\u0641 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f<\/h2><p>\u0639\u0646\u062f\u0645\u0627 \u0646\u0639\u064a\u062f \u0642\u064a\u0645\u0629 \u0645\u0646\u062a\u062c \u0644\u0645 \u0646\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647\u060c \u0646\u062f\u0641\u0639\u0647\u0627 \u0646\u0642\u062f\u0627\u064b \u0623\u0648 \u0628\u062a\u062d\u0648\u064a\u0644 \u0628\u0646\u0643\u064a \u062e\u0644\u0627\u0644 7 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644.<\/p><h2 id=\"how-to-contact-us\">\u0643\u064a\u0641 \u062a\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627<\/h2><p>\u0631\u0627\u0633\u0644\u0646\u0627 \u0639\u0644\u0649 \u0648\u0627\u062a\u0633\u0627\u0628 <a href=\"https:\/\/wa.me\/971545087640\" target=\"_blank\" rel=\"noopener\">+971 54 508 7640<\/a> \u0623\u0648 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a <a href=\"mailto:orders@tereasouq.ae\">orders@tereasouq.ae<\/a> \u0645\u0639 \u0631\u0642\u0645 \u0637\u0644\u0628\u0643\u060c \u0648\u0645\u0627 \u0627\u0644\u0645\u0634\u0643\u0644\u0629\u060c \u0648\u0635\u0648\u0631\u0629.<\/p><\/div><\/div><\/section><div class=\"ts-cta\"><div><h2>\u0623\u0633\u0626\u0644\u0629 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629\u061f<\/h2><p>\u0631\u0627\u0633\u0644\u0646\u0627 \u0639\u0644\u0649 \u0648\u0627\u062a\u0633\u0627\u0628 \u0623\u0648 \u0628\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0633\u0646\u0633\u0627\u0639\u062f\u0643.<\/p><\/div><div class=\"ts-btns\"><a class=\"ts-btn ts-btn--wa\" href=\"https:\/\/wa.me\/971545087640\" target=\"_blank\" rel=\"noopener\"><svg viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path fill=\"currentColor\" d=\"M12 2a10 10 0 0 0-8.6 15.1L2 22l5-1.3A10 10 0 1 0 12 2zm0 18.2a8.2 8.2 0 0 1-4.2-1.2l-.3-.2-3 .8.8-2.9-.2-.3A8.2 8.2 0 1 1 12 20.2zm4.5-6.1c-.2-.1-1.5-.7-1.7-.8s-.4-.1-.6.1-.6.8-.8 1-.3.2-.5.1a6.7 6.7 0 0 1-3.3-2.9c-.2-.4.2-.4.7-1.3a.4.4 0 0 0 0-.4l-.8-1.9c-.2-.5-.4-.4-.6-.4h-.5a1 1 0 0 0-.7.3 3 3 0 0 0-.9 2.2 5.2 5.2 0 0 0 1.1 2.8 11.9 11.9 0 0 0 4.6 4c1.7.7 2.4.8 3.2.7a2.8 2.8 0 0 0 1.8-1.3 2.3 2.3 0 0 0 .2-1.3c-.1-.1-.3-.2-.5-.3z\"\/><\/svg>\u062a\u062d\u062f\u062b \u0645\u0639\u0646\u0627 \u0639\u0644\u0649 \u0648\u0627\u062a\u0633\u0627\u0628<\/a><a class=\"ts-btn ts-btn--ghost\" href=\"mailto:orders@tereasouq.ae\">\u0631\u0627\u0633\u0644\u0646\u0627 \u0628\u0627\u0644\u0628\u0631\u064a\u062f<\/a><\/div><\/div><div class=\"ts-links\"><a href=\"https:\/\/tereasouq.ae\/ar\/refund-policy\/\" class=\"is-current\">\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/a><a href=\"https:\/\/tereasouq.ae\/ar\/terms-and-conditions\/\">\u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0623\u062d\u0643\u0627\u0645<\/a><a href=\"https:\/\/tereasouq.ae\/ar\/privacy-policy\/\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/a><a href=\"https:\/\/tereasouq.ae\/ar\/age-policy\/\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0639\u0645\u0631<\/a><a href=\"https:\/\/tereasouq.ae\/ar\/delivery-information\/\">\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u0648\u0635\u064a\u0644<\/a><\/div><p class=\"ts-adult\"><em>\u0644\u0644\u0628\u0627\u0644\u063a\u064a\u0646 18+ \u0641\u0642\u0637. \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u0628\u063a \u0648\u0627\u0644\u0646\u064a\u0643\u0648\u062a\u064a\u0646 \u062a\u0633\u0628\u0628 \u0627\u0644\u0625\u062f\u0645\u0627\u0646.<\/em><\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Policies Refund and Returns Policy No returns on tobacco and nicotine products, but we always fix a delivery problem: damaged, wrong or missing items are replaced. No returns TEREA, cigarettes and vapes cannot be returned, opened or unopened. Damaged, wrong or missing Contact us within 24 hours with a photo and we replace it. Faulty [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":8,"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":4472,"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/pages\/16\/revisions\/4472"}],"wp:attachment":[{"href":"https:\/\/tereasouq.ae\/ar\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}